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I. Sign-ups, Payments, and Membership

Joining Good Food Farmers (GFF) means creating an online account, choosing your preferred delivery location, selecting the Farmer’s Choice weekly default bag, and entering your payment information. No payment is due at time of signup. Your payment method will be charged automatically after the customizing window closes and within three days prior to delivery each week, unless you have paused your delivery via your online account. Please don’t hesitate to contact us via email or phone if you have any questions during the signup process or anytime thereafter.

II. Refunds and Cancellations

If any of your items are missing from your delivery, are damaged, or are otherwise unsatisfactory, please contact us within 48 hours so that we may apply a credit to your account. If you are unsatisfied, you may cancel your participation in Good Food Farmers Network by emailing us. Cancellations must be received before the weekly order deadline; otherwise, your card will be charged for the upcoming week and your food will be delivered.

III. Delivery Holds

If you wish to skip a delivery (or multiple deliveries), please login to your account and place your box on hold for any week(s) as needed. You must place your delivery on hold prior to the order deadline; otherwise, your card will be charged and your  items delivered. If you miss the order deadline, you may choose to (a) have your items picked up by someone else or (b) donate your items to a local food pantry. In either case, please send us an email to let us know.

IV. Pickup / Receiving Your Order

You are responsible for picking up your delivery or receiving it once it is delivered. If there is an issue with our delivery schedule due to weather, traffic, or other factors, we will contact you via email as quickly as possible. We encourage members to help reduce waste by returning the GFF reusable shopping bags each week.

V. Changing Pick-up Location

You are welcome to change pick-up locations as needed. Changes must be made prior to the order deadlines at each location. Please be sure to read the specific pick-up details of your new site.

VI. Privacy Policy

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form, whether online, via email, or over the phone. When ordering or registering on our site or via other means, as appropriate, you may be asked to submit your name, e-mail address, mailing address, phone number, or credit card information.

 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will be kept on file for more than 60 days in order to process customer requested recurring transactions. This information will be held by Authorize.net. Authorize.net has its own privacy policy which can be located at Authorize.net Privacy Policy.