Joining Good Food Farmers (GFF) means creating an online account, choosing your preferred delivery location, selecting the Farmer’s Choice weekly default bag, and entering your payment information. No payment is due at time of signup. Your payment method will be charged automatically after the customizing window closes and within three days prior to delivery each week, unless you have paused your delivery via your online account. Please don’t hesitate to contact us via email or phone if you have any questions during the signup process or anytime thereafter.
If any of your items are missing from your delivery, are damaged, or are otherwise unsatisfactory, please contact us within 48 hours so that we may apply a credit to your account. If you are unsatisfied, you may cancel your participation in Good Food Farmers Network by emailing us. Cancellations must be received before the weekly order deadline; otherwise, your card will be charged for the upcoming week and your food will be delivered.
If you wish to skip a delivery (or multiple deliveries), please login to your account and place your box on hold for any week(s) as needed. You must place your delivery on hold prior to the order deadline; otherwise, your card will be charged and your items delivered. If you miss the order deadline, you may choose to (a) have your items picked up by someone else or (b) donate your items to a local food pantry. In either case, please send us an email to let us know.
You are responsible for picking up your delivery or receiving it once it is delivered. If there is an issue with our delivery schedule due to weather, traffic, or other factors, we will contact you via email as quickly as possible. We encourage members to help reduce waste by returning the GFF reusable shopping bags each week.
You are welcome to change pick-up locations as needed. Changes must be made prior to the order deadlines at each location. Please be sure to read the specific pick-up details of your new site.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form, whether online, via email, or over the phone. When ordering or registering on our site or via other means, as appropriate, you may be asked to submit your name, e-mail address, mailing address, phone number, or credit card information.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.